My laptop Acer swift 1 generally works fine BUT it stops, black screen no response. Pressing the start button starts it again to a normal (ish) log on. Previous active searches can be recovered. Appears to stop only when using the internet – not word processing or spreadsheet. Mains applied, Battery is good. No sign of overheating. Once had a system failure message but have lost the detail. Something like “System exception” Local computor man trid but failed to spot the problem. Any ideas.
The issue you’re experiencing with your Acer Swift 1 could be caused by various factors. Here are some steps and considerations to address the problem:
- Check Event Viewer:
- Windows Event Viewer can provide insight into system errors or warnings. Search for “Event Viewer” in your Windows search bar, then check the logs under “Windows Logs” for critical or error messages around the times of the black screen issue. This might provide more specific information about the “System Exception” error you encountered.
- Update Drivers and BIOS:
- Ensure that your laptop’s drivers and BIOS are up to date. Sometimes outdated drivers can cause system instability, especially when using the internet. Visit Acer’s official website and check for any available updates for your model.
- Scan for Malware or Viruses:
- Perform a full system scan using a reliable antivirus program to ensure that the laptop is free from malware or viruses that might be causing the issue.
- Check Internet Browsers:
- The issue occurring only during internet usage suggests a potential problem with the browser. Try using a different browser or reinstalling the current browser to see if the issue persists.
- Check Power Settings:
- Adjust your power settings to ensure that your laptop isn’t set to turn off or go into sleep mode while using the internet. Sometimes incorrect power settings can cause unexpected shutdowns.
- Run System File Checker (SFC) and Check Disk (CHKDSK):
- Open Command Prompt as an administrator and run “sfc /scannow” to scan and repair system files. Also, run “chkdsk C: /f” to check and fix potential disk errors.
- Hardware Diagnostics:
- Consider running hardware diagnostics to ensure there are no underlying hardware issues causing the problem.
- Consult Acer Support:
- If the issue persists, it might be best to contact Acer support or a professional technician for further diagnosis. They might be able to perform more in-depth diagnostics and provide a solution specific to your laptop model.
Remember to back up important data regularly, especially if the laptop experiences unexpected shutdowns. If the problem persists, it’s important to seek professional assistance to prevent any further damage or data loss.